Refund policy
We want you to be satisfied with what arrives.
Damaged or incorrect goods
Tell us within 48 hours of delivery and send a photo. We will replace the item or refund it in full, including its share of the shipping cost.
Perishables
Fresh goods cannot be returned once delivered, but the above still applies if they arrive damaged or spoiled.
Cancelled before dispatch
If you cancel while your order is still awaiting verification, or if we cannot fulfil it, you get a full refund including all charges.
How refunds are paid
Refunds go back to the UPI account the payment came from. Allow 3 to 5 working days for it to appear.
How to request one
Contact us with your order code and, where relevant, a photo. We do not require you to return damaged perishable goods.